Terms of service

1. The service

Arkee Commerce ("the service") is software provided by ArkeeTech that centralizes order data from a merchant's marketplace storefronts and performs operational automation over that data. The service is provided to the merchant organization that holds the account, and to the users that organization's account covers.

2. Accounts

Accounts are provisioned by ArkeeTech; there is no public self-registration. The account holder is responsible for keeping credentials confidential and for activity performed under their account, and should notify ArkeeTech promptly of any suspected unauthorized access.

3. Marketplace authorizations

A merchant may connect a storefront only if they are entitled to operate it. Each authorization is granted per store, and grants ArkeeTech access to that store's data solely to provide the service to that merchant. A merchant may revoke an authorization at any time, through ArkeeTech or through the marketplace. Use of the service does not relieve a merchant of their obligations under the terms of the marketplace they sell on.

4. Acceptable use

The service may not be used to:

• access data belonging to a merchant or storefront the account holder does not operate;
• circumvent a marketplace's rules, rate limits or access controls;
• interfere with the operation, security or integrity of the service;
• resell or redistribute data obtained through the service to a third party.

5. Merchant data

Data a merchant brings into the service, and data retrieved from their authorized storefronts, remains the merchant's. ArkeeTech processes it to provide the service and handles it as described in the privacy policy.

6. Availability and accuracy

ArkeeTech works to keep the service available and its data current, but does not warrant uninterrupted availability, and the information the service shows depends on the accuracy and timeliness of the data the marketplace returns. Merchants should verify outputs that carry financial or fulfilment consequences.

7. Limitation of liability

To the extent permitted by applicable law, ArkeeTech is not liable for indirect or consequential loss arising from use of the service, including lost profits or loss of business opportunity. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Suspension and termination

ArkeeTech may suspend or close an account that breaches these terms or that puts the service, a marketplace integration or another merchant at risk. A merchant may stop using the service at any time and request deletion of their data.

9. Changes

These terms are updated as the service changes, in particular when a marketplace integration is added or when commercial terms are introduced. Material changes are communicated to account holders before they take effect.

10. Contact

Questions about these terms: build@arkeetech.my.id.